Customer service skills are as essential as the skills required to resolve issues for our teachers, students, staff, and parents. Sometimes tales of our woes and triumphs can help those "green and seasoned" alike to provide growth in the customer service arena. This session will focus on those tales and the lessons learned, specifically the phrase "It's not what you say, it's how you say it". Audience participation will be encouraged, but not required, so that we can all share our own tales and lessons learned.
